I have for the last three years worked with Scandic Products in Göteborg, Sweden, where I started as a service technician and salesperson. Scandic Products is one of the largest domestic manufacturers of personal computers.

I advanced to the position of Service Manager covering western Sweden. This position involved repair decisions, onsite technical support and telephone support for software/hardware problems, networks and dial-up technical support, as well as marketing computers. Other responsibilities consisted of the local LAN and direct customer relations.

During the time I worked with Scandic Products I took the initiative and began obtaining my MCSE certification focusing on networking solutions, Windows NT Server and SQL databases. As of today I have successfully completed two of the six required exams.

On a personal level I see myself as a positive person full of ideas and energy. I consider myself a competent individual who successfully masters anything I put my mind to. I feel this makes it easy for me to adjust to the needs of the team. I find my calm demeanor as well as my desire to see others smile makes me the ideal candidate for the social interactions required for technical support of all types of users.

Given the broad range of my experiences in computers and communications-technology the career areas I feel I am quite capable of performing include Network Technician, Network Administrator, IT Coordinator, Web Master or Sales Manager.

I believe the skills outlined in my attached resume will show I have the qualification to become a substantial asset to your organization. After reviewing the enclosed information, I hope you reach the same conclusion – that we have a solid basis on which to further explore this opportunity. I look forward to hearing from you in the near future.

I will of course supply references upon request.

Hans Gustavsson, MCP