Q: I connect to the site, but don't see any files or directories listed A: Go to Site Manager, bring up editing screen for the site entry, disable "Resolve Links" option. Save and try again. If that doesn't work, contact the author. Q: I get a General Protection Fault when CuteFTP tries to load directory listing. I get "Can't establish data socket" error. A: Go to Options dialog, select Firewall section. Set "Firewall Type" to "PASV Mode" and put a check in "Enable Firewall" box. Q: How can I select multiple files for upload/download? A: Hold down CTRL or SHIFT keys while clicking on file or directory entries. Q: CuteFTP 32bit under Windows95 or Windows NT produces "Cannot resolve host name" error for any site. A: You need a 32bit Winsock (e.g. Remote Access under NT, or Dial-up networking under Win95). Most third-party Winsock products, including Trumpet, are 16bit. Q: I can't configure CuteFTP to go through my firewall. A: Ask you system administrator for these details: * Does you firewall support FTP Proxy protocol? If not, you can't use CuteFTP with your firewall. * What is the host name or IP address of your Firewall host? * What is the port for FTP Proxy server? * Is username and/or password needed to connect to your firewall? Start CuteFTP and go to Options dialog (FTP->Options). Fill out "Firewall Host" and "Firewall Port" fields (also fill out Username and Password fields, if aplicable). Put a check in "Enable Firewall" check-box. Set Firewall type to "USER user@site". Press Ok and try to connect to some well-known site. If it doesn't work, go back to Firewall Setup and try each remaining Firewall Type setting. Q: AutoRename feature doesn't work A: First of all, it won't work unless you register. If you did, and it still doesn't work, edit the entry of your Web site and put a check in AutoRename check-box. Q: How do I get WSArchie to work with CuteFTP? A: In FTP Setup (in WSArchie) put the following text in: c:\cuteftp\cuteftp.exe host=%h anonym remote=%d get=%f Substitute "c:\cuteftp\cuteftp.exe" with the actual location of CuteFTP executable file.